1. Restart your device
A lot of issues are easily resolved by simply restarting your iPhone or iPod Touch. If you are having problems, try this first.
2. Redownload and Reinstall the Application
If restarting doesn’t help, you may want to try re-downloading the application and installing it again. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.
I've found the Key on 'Serafin Box', but I cannot unlock 'Riley's Box'. How can I unlock it?
We hope you have enjoyed the three little boxes that we offer for free as an introduction to the app. To download the ‘Riley’ box you need two things: get the key on the Serafin Box and make a little payment for continue unlocking boxes.
Play Creatividad is a company committed with doing original, emotional and fun apps, but we cannot offer all the app for free because we spend so many hours building it and we would like to continue working on it. If you have enjoyed the content, you have different options of purchase: All tales pack (Once you buy it, all the boxes will be unlocked - Special price, 50% discount than buying them separately) or buy single boxes.
We hope you'll understand that we love what we do but we also need to make some money in order to continue doing lovely stories&apps!
I’ve downloaded the App from the App Store but it doesn’t work when I try to start it.
- Press the Home button to minimize all open apps.
- Press the Home button two times quickly to access the running background apps.
- Locate the app icon, press and hold it until you see a red minus sign on the icon.
- Press on the minus sign of the app icon to close it.
- Press the Home button and try restarting the App.
- f you still having troubles starting the App uninstall it and reinstall it again from the App Store.
What happens with those who have already bought Forgotten Colors?
The Guardian of Imagination is an app that substitutes Forgotten Colors - Interactive Edition. Update the app and you'll see precise instructions that will allow you download all the content of The guardian of Imagination without additional payment.
I really enjoyed this application. I can find more of your projects?
Yes, you can view a complete list of our iOS applications via this link and our collection of iBooks here.
I have an Android device and I would like to enjoy this app on it
Although we would love to offer our application to all Android users, it is difficult for us to develop a version of the same quality for this platform right now.