iPoe - The Interactive and Illustrated Edgar Allan Poe Collection

Basic Troubleshooting

1. Restart your device

A lot of issues are easily resolved by simply restarting your iPhone or iPod Touch. If you are having problems, try this first.


2. Redownload and Reinstall the Application

If restarting doesn’t help, you may want to try re-downloading the application and installing it again. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.

I don’t hear the audio of the application.

  1. Make sure the mute switch is off (above the volume buttons) and turn the volume up using the buttons.
  2. Check if your device is capable of playing any sound. Try to play any song from your music library or use any other application that usually has audio.
  3. If you’re still not able to hear the audio after trying the options above, uninstall the application and reinstall it from the App Store.

I can hear the sound effects but not the soundtrack.

  • Enter the App’s menu and make sure the soundtrack button is activated.

I’ve downloaded the App from the App Store but it doesn’t work when I try to start it.

  1. Press the Home button to minimize all open apps.
  2. Press the Home button two times quickly to access the running background apps.
  3. Locate the app icon, press and hold it until you see a red minus sign on the icon.
  4. Press on the minus sign of the app icon to close it.
  5. Press the Home button and try restarting the App.
  6. f you still having troubles starting the App uninstall it and reinstall it again from the App Store.

Will there be more iPoe Collection Apps?

Sure! We still have many stories of Poe to add to our collection. If you want to be informed of the developments of our projects, we invite you to join our community on Facebook or follow us on Twitter.

Is there any iPoe merchandising available?

Sure, we have a Zazzle store at your disposal where you can buy t-shirts, mugs, cases and many other official items.

I love the app but I'd like to enjoy it in my language

One of our objectives is to increase the languages of the application. If you want iPoe Vol. 2 to be available in a specific language, please let us know via Twitter, Facebook or email.

I really enjoyed this application. I can find more of your projects?

Yes, you can view a complete list of our iOS applications via this link and our collection of iBooks here.

I have an Android device and I would like to enjoy this app on it

Although we would love to offer our application to all Android users, it is difficult for us to develop a version of the same quality for this platform right now.

¿Can we help you?